Some courier companies require that drivers photograph the order on your property as proof of delivery. We consider such photographs as adequate proof of delivery.

We do not guarantee a next working day delivery.

This option will only be available when:

• The value of your order is £50.00 or over.
• All the items ordered are in-stock in our Hertfordshire warehouse
• Next Day Delivery option is available via DPD to your delivery postcode (items under 30kg and less than a metre in length).
• You place your order before 3pm on Monday to Friday
• If your delivery postcode is not covered, the option will not appear in checkout
• We cannot guarantee 100% next day delivery, but 99% of our deliveries do arrive the following day. If for any reason, it is missed we will endeavour to deliver it the day after

For all other orders, please see below.

Orders placed on the weekend or on bank holidays will not be dispatched until the next working day.

Standard delivery 2-3 working days £4.99

Next-Working Day delivery £6.50 (Next-Working Day deliveries can arrive any time between 08:30 and 18:00) - This is not guaranteed!

FREE Delivery for orders over £50.00 (excludes orders which include 40% off or more sale items).

Unfortunately, we are unable to provide a more specific time of delivery as it depends on the courier's delivery routes on the day.

For prices on these additional services please add your item to the basket and you will then be able to get a shipping quote when viewing the basket (price depends on the size of the item and delivery postcode).

Some areas of mainland Scotland may take up to 3 working days for delivery (It is advisable that you check with us prior to ordering). Other exceptions apply including delivery to certain postcodes in Scotland and Northern Ireland.

Not Mainland UK?

Simply add your items to basket, and when you view your basket you will be able to enter your postcode for a shipping estimate.

PLEASE KINDLY NOTE:

Some postal codes in Mainland Scotland may incur an extra Delivery Charge and possibly an extended lead time (up to 3 working days). These extra delivery charges have been added from the delivery company to us, and with regret, we are unable to waiver these extra charges on your behalf. If in doubt, please do not hesitate to contact us on 01992 514778 for more information.

Orders placed before 3pm Monday to Friday will be dispatched on the same working day. Please be aware that couriers are often stretched to full capacity during the summer months and delays can occur. We ask that you be forgiving in the event that the item is delayed. If the item is urgent, please call us on 01992 514778 to notify us in advance of your order.

We deliver Monday to Friday using external courier companies (DPD, Palletways/FTS and TNT/FedEx) and Royal Mail for smaller items and a signature is required on all deliveries. Orders placed after 3pm on Friday will be dispatched on the following Monday (excluding Bank Holidays).

Once an order has been placed we are unable to amend the delivery address or contact information for the recipient of delivery. Should you wish for the order to be left on your property we will require advanced notice of this in writing. If you are

Our couriers do not operate on bank holidays, religious holidays and national holidays so please take this into account when calculating when to expect delivery.

Please note: If a delivery is refused and returned back to us, a re-delivery charge will need to paid to re-arrange the delivery. Our couriers will attempt to deliver a maximum of 3 times (except for large items delivered on a pallet - see below). If unsuccessful, your order will be returned to us and a re-delivery charge will need to paid to re-arrange the delivery.

For bulky items arriving on a pallet, we will automatically request the external courier to book a specific delivery date with you directly unless you have pre-agreed this with us prior to dispatch. Please note that these items (arriving on a pallet) will be delivered to the address kerbside or nearest door/access point if this is logistically possible and under the discretion of the delivery driver. The Riverside Garden Centre uses external delivery companies and therefore cannot expect (and it is not the responsibility of) delivery personnel to assist with the moving and handling of your item into houses, doorways, outbuildings or garages etc. When ordering bulky items, please ensure you have the means to handle these items when delivery is received and that you are able to dispose of the packaging material appropriately.

Additional Information

• We cannot deliver Gas.
• Smaller accessories ordered with BBQs may be sent within the BBQ boxes to ensure all items are delivered together.
• Larger items will be shipped on pallets with Palletways, so please take this into account when ordering particularly heavy or large items.
• Please note, items will be, wherever possible sent in their original packaging which displays the items on the outside. We do this to minimise wasted packaging and try to lower our carbon footprint.
  Should you require more discreet packaging please contact us immediately after placing the order and we will try to accommodate your request.

Frequently Asked Questions

Q. Can I order something even though I live overseas?
A. We are unable to ship items overseas.

Q. Do I have to be in to sign for my goods?
A. Yes, a signature is required on all parcel deliveries. However it is not uncommon for the driver to photograph the parcel being physically delivered at your address in lieu of a signature due to social distancing measures. Riverside Garden Centre considers such photographs as valid proof of delivery.

Q. What if I am not likely to be in on the expected day of delivery?
A. Please notify us in advance if you are unable to accept delivery. Delaying delivery may incur additional charges, particularly for larger items.

1. Request an alternative delivery day by calling us on 01992 514778 (any weekday excluding bank holidays or public holidays. Saturdays can be requested at a premium).
2. Arrange for a neighbour to accept delivery on your behalf.

Parcels
Couriers will attempt delivery of parcels to your property a maximum of two times. Following two failed delivery attempts you will likely be asked to collect the order from either your local depot or a designated collection facility.

Pallets
Pallets will only be delivered once. If you are not home and it needs to be re-delivered, you will be liable for the charges.

Q. Can I specify a specific delivery time/day or weekend delivery?
A. Any specific weekday can be specified on standard orders for delivery although we cannot guarantee delivery times (as standard we delivery on a next working day basis on MOST items - however, to request an alternative delivery day, please specify by calling us on 01992 514778). If you require a timed or Saturday delivery, these can be requested when going through the checkout process. Please note that pallet and parcel deliveries will have different premiums.